Important Information and Conditions

Email: stay@theglebe.co.nz

Please note:

Extra People Charges

As per legislation we have to be aware of the number of guests occupying our apartments at all times. Additional guests beyond the number booked are charged at NZ$50 per night if notified prior to check-in. If found to have additional guests once checked in the penalty rate is NZ$100 per person per night. The owner reserves the right to terminate a rental immediately should the number of occupants of the apartment exceed the number of guests booked.

Payment

Online bookings are not always confirmed bookings, we will confirm once we are assured our policies are read and understood.

A 2% surcharge applies to all payments made by Visa and MasterCard and 3% for American Express. Credit card fees do not apply to direct bookings.

Bank transfers from overseas - Transaction fees of up to $50.00 apply please check with your bank.

Refunds will only be made the to the credit card debited for the original transaction amount and there is a 3% cancellation fee.

Wi-Fi

Free unlimited wi-fi for direct bookings through this website. (Fair use policy applies)

Travel Insurance

We strongly recommend that all clients including New Zealand travellers take out comprehensive travel insurance when making a booking, especially in the winter months. There can be many flight cancellations over this period.

We also recommend that your insurance covers loss of accommodation charges and other costs through cancellation.

New Year Bookings:

Online bookings will only be confirmed once our terms & conditions have been accepted and bookings have been approved by management. We will be not accepting any group bookings only families & seniors.

Hens and Stag Parties:

We do not accept any party groups or single group bookings. We have zero noise policy.

Minimum Age for Check In: 25 years

Daily Housekeeping:

Upon request

OPTIONAL EXTRA

Stay 8 or more nights, one full service is given at no additional cost.

Stays of 7 nights, we will change linen & towels mid-stay at no additional cost.

Daily housekeeping charges:

1 Bedroom - $40.00

2 Bedroom, 1 bathroom - $50.00

2 Bedroom, 2 bathrooms - $70.00

3 bedrooms, 2 bathrooms - $85.00

3 bedrooms, 3 bathrooms - $98.00

4 bedrooms, 2 bathrooms - $98.00

4 bedrooms, 3 bathrooms - $110.00

Consists of beds being made (linen not changed) Rubbish removal, fresh towels, toiletries, washing powder and other consumables restocked.

Check-in:

Is available from 3 pm on the day of arrival.

Check-out:

Is 10 am on the day of departure. Early check-in and /or check-out is by arrangement. No late checkouts to be made on the day of check out.

Office Hours:

8.00 am - 7.00 pm

onsite daily staff

Cancellation/refund policy:

Guests can cancel free of charge until 30 days prior to arrival. If guests cancel with 30 days of arrival 100% of the total cost of accommodation will be charged.

Special conditions apply to Group quotations/reservations.

Non Refundable Bookings:

All non-refundable bookings are charged in full at the time of booking. No cancellations permitted.

Credit Card guarantees:

Online reservations require the authorisation of a credit card deposit/withdrawal. A 1 nights deposit will be made against the card details, Balance is required when you check in.
Changes in reservation term:

Any change in reservation term will be treated as a new booking and additional charges may apply. Any extension to a booking is subject to availability of rooms. Earlier departure than the reserved date may not result in a refund unless the motel management approves and are able to relet the booked accommodation.

Smoking:

The Glebe is a smoke-free complex. Smoking will not be permitted anywhere in the complex including balconies and courtyards.

General:

Visitors are permitted at the management’s discretion. All visitors to sign in and out at the reception. Visitors must vacate the building before 8 p.m. maximum visitors 4. The registered guest is responsible for the behaviour of all persons/visitors whilst on the property. All deliberate or reckless acts that result in damage to our property and any costs associated with inappropriate behaviour resulting in loss of income to the motel, will be charged to the registered guest. Parties are not allowed and any noise will not be tolerated whatever the time of day.

Credit Card:

Our policy is to hold credit card details for any unreported breakages, damages or additional cleaning - all of which will be charged against this card. In the event of no credit card, we then require a bond of $500 which will be refunded after the apartment has been checked. Any outstanding expenses will also be charged.

After Hours Arrival:

If you are going to be after 7 pm please advise so we can give you key instruction. If you have not contacted us and need to ring the night bell there will be a $50.00 call out fee.

Call out due to forgetting your key while staying here will result in a $50.00 call out charge.