Important Information and Conditions

Email: stay@theglebe.co.nz

Please note:

Reception hours are 8 am to 6 pm

Extra People Charges

As per legislation we have to be aware of the number of guests occupying our apartments at all times. Additional guests beyond the number booked are charged at NZ$50 per night if notified prior to check-in. If found to have additional guests once checked in the penalty rate is NZ$100 per person per night. The owner reserves the right to terminate a rental immediately should the number of occupants of the apartment exceed the number of guests booked. We allow 1 child under the age of 2 free of charge using existing bedding.

Payment

Online bookings are not always confirmed bookings, we will confirm once we are assured our policies are read and understood.

A 3% surcharge applies to all payments made by Credit Card. To avoid this charge you can pay by bank transfer, eftpos or cash.

Bank transfers from overseas - Transaction fees of up to $50.00 apply please check with your bank.

Refunds will only be made the to the credit card debited for the original transaction amount less any associated fees.

Wi-Fi

Free unlimited wi-fi for direct bookings through this website. (Fair use policy applies)

Travel Insurance

We strongly recommend that all clients including New Zealand travelers take out comprehensive travel insurance when making a booking, especially in the winter months. There can be many flight cancellations over this period.

We also recommend that your insurance covers loss of accommodation charges and other costs through cancellation.

New Year Bookings:

Online bookings will only be confirmed once our terms & conditions have been accepted and bookings have been approved by management. We will be not accepting any group bookings only families & seniors.

Hens, Stag Parties or any single group bookings:

We do not accept any party groups or single group bookings. We have zero noise policy.

Minimum Age for Check-In: 25 years

Daily Housekeeping:

Upon request

OPTIONAL EXTRA

Stay 8 or more nights, one full service is given at no additional cost.

Daily housekeeping charges:

1 Bedroom - $40.00

2 Bedroom, 1 bathroom - $50.00

2 Bedroom, 2 bathrooms - $70.00

3 bedrooms, 2 bathrooms - $85.00

3 bedrooms, 3 bathrooms - $98.00

4 bedrooms, 2 bathrooms - $98.00

4 bedrooms, 3 bathrooms - $110.00

Consists of beds being made (linen not changed) Rubbish removal, fresh towels, toiletries, washing powder and other consumables restocked.

Check-in:

Is available from 3 pm on the day of arrival.

Check-out:

Is 10 am on the day of departure. Early check-in or check-out is by arrangement.

Office Hours:

8.00 am - 6.00 pm

onsite daily staff and live in manager

Cancellation/refund policy:

Guests can cancel free of charge until 30 days prior to arrival.

COVID-19 DIRECT BOOKINGS ONLY All direct bookings are amendable and/or refundable up until the day of arrival if directly affected by New Zealand or Australia travel restrictions imposed by either Government due to a Covid-19 outbreak. Should travel be paused or suspended for a period of time and extended accommodation is required. This applies to snap lock-downs and last minute cancellations are not permitted with lock downs already in place. 14 day cancellation is required for those traveling from a state in lock-down.

Special conditions apply to Group quotations/reservations.

Smoking:

The Glebe is a smoke-free complex. Smoking will not be permitted anywhere in the complex including balconies and courtyards.

General: Visitors must vacate the building before 8 p.m. maximum visitors 4. The registered guest is responsible for the behavior of all persons/visitors whilst on the property. All deliberate or reckless acts that result in damage to our property and any costs associated with inappropriate behavior resulting in loss of income to the motel, will be charged to the registered guest. Parties are not allowed and any noise will not be tolerated whatever the time of day.

Credit Card:

Our policy is to hold credit card details for any unreported breakages, damages or additional cleaning - all of which will be charged against this card. In the event of no credit card, we then require a bond of $500 which will be refunded after the apartment has been checked. Any outstanding expenses will also be charged.

After Hours Arrival:

If you are going to be after 6 pm please advise so we can give you key instruction.

Overseas Bookings
We will not be excepting any overseas bookings until the bubble is opened again.